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The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is a provincial law in Ontario that allows the government to develop specific standards of accessibility and to enforce them.

The Diocese of Hamilton strives to ensure an accessible environment for all persons with disabilities, and will continue to build upon and improve its practices, in addition to ensuring that it meets the accessibility needs of persons with disabilities in a timely manner, consistent with the specific requirements of the AODA and its regulations.

Accessible Customer Service Policy and Integrated Accessibility Standards Policy

2023 Accessibility Compliance Report

Multi-Year Accessibility Plan

Training Guide: Accessibility Standard for Customer Service

AODA Feedback

We strive to improve accessibility for our customers with disabilities. We would like to hear your comments, questions and suggestions about the provision of our goods or services to people with disabilities. We look forward to receiving your feedback in person, by telephone at 905-528-7988, in writing, or via e-mail to Jim Long (contact info. below).

Customer Feedback Form

Record of Customer Feedback

Feedback Process


Jim Long, CPA, CMA

Chancellor (Temporal Affairs)

905-528-7988 Ext. 2260
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